1. Introduction

Valtora Real Estate Brokerage L.L.C. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services, including our website www.valtora.ae, and in the course of our real estate brokerage activities.

2. Data Controller

Valtora Real Estate Brokerage L.L.C. (RERA Broker License No: 55125), with its office at Office 639, Building P1 / BLOCK I - 8I-SH, Saih Shuaib 2, Dubai Industrial City, Dubai, UAE, is the data controller for the personal data you provide.

3. Information We Collect

We may collect the following categories of personal data:

• Contact & Identity Data: Name, email address, phone number, Emirates ID/Passport copy, visa page, and signature.
• Financial Data: Bank account details for commission disbursements, proof of funds, and salary certificates for mortgage pre-approvals.
• Property Data: Property details, title deed information, mortgage details, and transaction history.
• Technical & Usage Data: IP address, browser type, device information, pages visited on our website, and cookies (see our Cookie Policy for more details).
• Marketing & Communications Data: Your preferences in receiving marketing from us and your communication history.

4. How We Use Your Information (Legal Basis)

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under a brokerage agreement, process transactions, and manage your property listing or purchase.
• Legal Obligation: To comply with UAE laws, including Anti-Money Laundering (AML) regulations, RERA/DLD requirements, and tax laws.
• Legitimate Interests: For our internal business purposes, such as improving our services, fraud prevention, and maintaining the security of our website, provided your interests do not override ours.
• Consent: Where you have given clear consent for a specific purpose, such as receiving direct marketing communications or when you submit a sensitive data request. You may withdraw your consent at any time.

5. How We Share Your Information

We may share your personal data with:

• Other Parties in a Transaction: Potential buyers/sellers, their brokers, and legal representatives to facilitate a property transaction.
• Service Providers: Trusted third parties such as IT service providers, marketing agencies, and professional advisors (lawyers, accountants).
• Government & Regulatory Authorities: The Dubai Land Department (DLD), RERA, and other authorities as required by law to complete property transfers and comply with regulations.
• Financial Institutions: Banks and mortgage providers to assist with financing arrangements.

6. International Data Transfers

Your data is primarily processed within the UAE. If we transfer your data outside the UAE, we will ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by relevant authorities.

7. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees and agents who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our standard retention period for real estate transaction records is 6 years after the completion of the transaction, in line with regulatory expectations.

9. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws, which may include:

• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To correct inaccurate or incomplete data we hold about you.
• Right to Erasure ('Right to be Forgotten'): To request we delete your personal data.
• Right to Restrict Processing: To request we suspend the processing of your personal data.
• Right to Data Portability: To request the transfer of your data to another organization.
• Right to Object: To object to our processing of your personal data, particularly for direct marketing.
• Right to Withdraw Consent: To withdraw your consent at any time where we rely on it to process your data.

10. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some browser cookies, but this may affect website functionality.

11. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically.